Do you feel like your performance score is incorrectly affected by the reviews you receive? Do you feel like bad grades weigh more heavily than good grades?

• Your performance review average calculates the score of your last 15 files. Whenever a scribe obtains a new review score, it “replaces” the 16th last review score received. If this new score is equal to the 16th last review score, the grade doesn’t change. If it’s higher, the grade increases. If it’s lower, the grade decreases.
• In general, scribes tend to earn more customer ready scores than bad scores. Because of this, whenever scribes receive a 3 or 4, it’s more likely that a 3 or 4 is lower than the 16th last score it replaces. At the same time, when a scribe receives a 5, it’s more likely that it’s equal to the 16th last score it replaces.
  • In short, your review score drops when the new grade that replaces your old 16th grade is lower, whereas it increases when it is higher. It stays the same if it’s the same score.
• The result is that it looks as if your review score drops more than it increases. In reality this is because the 16th last grade your new score replaces is more likely to be worse or equal rather than better.

To see this in practice, take a look at the example below. Notice how it says 0.00% twice (marked with a green highlighter)— on both occasions it is after receiving a 5/5 score. As you’ll notice most of the old grades that are replaced by the newer ones at the bottom were all better than those newer ones at the bottom. As a result, the chances of the new grade being better than the old grade are low— and as such it’s unlikely that the average review score grows. More likely it decreases or stays the same.

To figure out your specific case together, make a copy of this spreadsheet and fill it in: ‣. Then check if the change in your performance score is correct. If it isn’t, send this spreadsheet to an admin.