Imagine that you see a pop-up with special customer guidelines for a translation gig. You can tell that the guidelines were originally meant for the transcription part of this gig, and now you’re wondering whether to also follow these special customer guidelines for translating the file, even though some things might not be possible.

Unless indicated otherwise, you should try and stick to all customer guidelines. That means that, if requested in the pop-up, you should continue to apply things like:

• Custom CPL and/or CPS
• Transcribing on-screen text
• Using filler words (in that case, translate the filler words into your language!)
• Using special characters

There might be some cases where you cannot stick to the guidelines, because they ask you for language-specific things that get lost in translation. Try your best to stick to what you can, and you can leave any of the impractical requests out! 💪